General

We would like to thank you for purchasing Prague! We are very pleased that you have chosen Prague for your website, you will not be disappointed! Before you get started, please be sure to always search our Documentation to help you get started.

To install this theme you must have a working version of WordPress already installed. If you need help installing WordPress, follow the instructions in WordPress Codex. Below are all the useful links for WordPress information.

• WordPress Codex – General info about WordPress and how to install on your server.
• First Steps With WordPress – General info about multiple topics about WordPress.
• FAQ New To WordPress – The most popular FAQ’s regarding WordPress.

To use Prague, please make sure you are runningWordPress 4.6 or higher, PHP 5.6 or higher, and MySQL 5.6 or higher. We have tested it with Mac, Windows and Linux. Below is a list of items you should ensure your host can comply with.

• Check to ensure that your web host has the minimum requirements to run WordPress.
• Always make sure they are running the latest version of WordPress.
• You can download the latest release of WordPress from official 
  WordPress website.
• Always create secure passwords for FTP and Database.

Hosting is more secure when PHP applications, like WordPress, are run using your account’s username instead of the server’s default shared username (www or www-data). The most common way for hosting companies to do this is using suPHP. Just ask your potential host if they run suPHP or something similar.

Many issues that you may run into such as; white screen, demo content fails when importing, empty page content with Fusion Builder and other similar issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own, or contact your web host and ask them to increase those limits to a minimum as follows:

• max_execution_time 300
• memory_limit 128M
• post_max_size 32M
• upload_max_filesize 32M

You can check your PHP configuration limits by installing a simple plugin found here. In addition, you can always contact your host and ask them what the current settings are and have them adjust them if needed. Please note though that many hosts will try to keep the PHP limits low without reason. However you are paying for it, and therefore should be getting your money’s worth.

All of our items come with 6 months of included support and free lifetime updates for your theme. Once the 6 months of included support is up, you have the opportunity to extend support coverage up to 6 or 12 months further. If you choose to not extend your support, you will still be able to submit bug reports via email or item comments.

Envato clarifies item support here http://themeforest.net/page/item_support_policy

We have an advanced, secure ticket system to handle your requests. Support is limited to questions regarding the theme’s features or problems with the theme. We are not able to provide support for code customizations or third-party plugins. If you need help with anything other than minor customizations of your theme, we suggest enlisting the help of a developer.

If you run into any issues, our support team is always here to help. Simply submit a ticket here and one of our support experts will help.

When purchasing Prague from ThemeForest, you have two licensing options. The Regular License, and the Extended License. The billing, licensing terms and process is purely handled by Envato, and we have no control over these aspects. To learn more about what each License is for and which one to purchase, continue reading below.

Click Here To View License Information

Yes. One purchase of Prague allows you to use the theme on one finished site. If you need to use it on a second site, it requires you to make a second license purchase.

Yes, you can. You can keep the theme on a test site to build it, then move it to the live site once you’re finished.

According to the licensing rules set by Envato, this is not allowed. If it is installed in two places permanently, then it requires two licenses.